Privacy Policy
1. Introduction
Welcome to Phoenix Tour, a premier tour company committed to providing exceptional travel experiences. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services and engaging with our website, you consent to the practices described in this policy.
2. Information We Collect
2.1 Personal Information: We may collect personal information such as your name, contact details, passport information, and travel preferences when you book a tour or inquire about our services.
2.2 Payment Information: When you make a booking, we may collect payment details, including credit card information and billing address, to facilitate secure transactions.
2.3 Travel Preferences: We may collect information about your travel preferences, dietary restrictions, medical conditions, and any special requirements to ensure your comfort and safety during the tour.
2.4 Communication: We may retain records of your interactions with us, including emails, phone calls, and chat conversations, to provide better customer support.
3. How We Use Your Information
3.1 Service Delivery: We use your personal information to facilitate your tour bookings, manage reservations, and provide you with the requested services during your travel.
3.2 Communication: We use your contact information to send you booking confirmations, itinerary updates, and important travel-related information.
3.3 Customization: Your travel preferences and special requirements help us tailor our services to meet your needs and ensure a memorable experience.
3.4 Marketing: With your consent, we may use your information to send you promotional materials, travel offers, and newsletters related to our services.
4. Information Sharing
4.1 Third-Party Service Providers: We may share your information with third parties such as hotels, transportation providers, and tour guides to facilitate the delivery of our services during your tour.
4.2 Legal Compliance: We may disclose your information to comply with legal obligations, respond to government requests, protect our rights, or enforce our policies.
5. Data Security
We employ rigorous security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption, firewalls, and industry-standard practices to safeguard your data.
6. Your Choices
6.1 Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in the communications or by contacting us directly.
6.2 Access and Correction: You have the right to access, correct, or update your personal information. You can do this by contacting us using the information provided in this policy.
7. Cookies and Tracking Technologies
Our website uses cookies and tracking technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to the Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices and services. Any modifications will be posted on our website.
10. Contact Us
For questions, concerns, or requests related to your privacy, please contact us at:
Phoenix Tour
shashi@thephoenix.tours
By using our services and visiting our website, you agree to the terms outlined in this Privacy Policy.